Refund Policy

You may request a full refund within 14 days of purchase, provided the invitation has not yet been published to a public address. Both conditions apply: once the invitation is published, the digital product counts as delivered and is no longer refundable, even within the 14 days.

At checkout you confirm that the invitation is delivered immediately and that you waive your right of withdrawal once it is published.

An order covered in full by an invitation code is not charged, so there is nothing to refund. The guest photos extra bought on its own for an invitation that is already published is delivered at once and is not refundable.

Bespoke commissions begin work as soon as you submit your brief. Before design work starts, you are eligible for a full refund. Once we have started your custom design, refunds are assessed case by case based on the work completed.

Email us from your account email with your order reference (it is on your receipt). We aim to respond within 2 business days. Approved refunds are returned to your original payment method.

[email protected]
SweetlyInvited, Ds. O.G. Heldringstraat 161, 1185 CM Amstelveen, the Netherlands
KvK (Dutch Chamber of Commerce) 91421543 · VAT NL004889731B36

Once approved, refunds typically appear within 5 to 10 business days, depending on your bank or payment provider.

See also our Terms of Service.